BHS Launches Nurse Line to Support Patient Access to Care

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PITTSFIELD, Mass — Berkshire Health Systems (BHS) announced the launch of the BHS Nurse Line, a new service that offers community members access to a free, easy-to-use phone line, staffed by experienced Berkshire Health Systems nurses. 
 
Patients can call 855-855-2000 from 8am-4pm Monday through Friday, and the BHS Nurse Line team will help patients determine whether they should rush to the nearest Emergency Department, go to BHS Urgent Care, schedule a virtual visit, or call to make an appointment with an office-based primary or specialty care provider.
 
"During the height of the COVID-19 pandemic, we used the BHS COVID hotline to help thousands of people in the Berkshires get tested, treated, and vaccinated," said Darlene Rodowicz, BHS President and CEO. "We found that this service was incredibly effective in reaching patients across our community, and we are committed to advancing this very personal, patient-focused model of care for the region. We understand that illness or minor injuries can happen any time, and finding the right care can sometimes feel overwhelming – we created the BHS Nurse Line to meet this challenge head on."
 
Robert Shearer, Administrative Director of BHS Urgent Care will manage the Nurse Line and lead the team of dedicated nurses aiming to provide each caller the support they need from basic health questions, to act as a bridge for patients in-between primary care providers by helping them schedule Urgent Care visits, either in-person or virtually.
 
"Berkshire Health Systems is the leading provider of care across the region, and we are proud to serve patients across Berkshire County and beyond," said James Lederer, MD, BHS Chief Medical Officer and Chief Quality Officer. "The BHS Nurse Line is an important part of our commitment to our mission—to advance health and wellness for everyone in our community, and we are excited to see how this new service will make navigating certain health care situations as easy as picking up the phone."
 
In addition, the clinicians on BHS Nurse Line will help fill other important roles in the health system, including following up with patients about certain types of test results, and providing guidance and support for the more than 1,000 patients community who rely on Warfarin, a blood-thinning medication commonly prescribed for cardiac care.
 
For more information on the BHS Nurse Line, visit berkshirehealthsystems.org/nurseline.

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Pittsfield Extends Interim School Superintendent Contract

By Brittany PolitoiBerkshires Staff

PITTSFIELD, Mass. — Interim Superintendent Latifah Phillips' employment has been extended to 2027

Last week, the School Committee approved an employment contract that runs through June 30, 2027.  Phillips was originally appointed to a one-year position that began on July 1 and runs through the end of the fiscal year in June 2026. 

"You didn't ask me simply to endure challenges or struggle to prove myself. Instead, you believe in me, you've given me the space to grow, the encouragement to stretch, and the expectation that I can truly soar," she said earlier in last Wednesday's meeting when addressing outgoing School Committee members. 

"You question, you poke, you prod, but not to tear anything down, but to make our work stronger, grounded in honesty, integrity, and hope. You've entrusted me with meaningful responsibility and welcomed me into the heart of this community. Serving you and leading our public schools has been, thus far, a joyful, renewing chapter in my life, and I want to thank you for this opportunity." 

Chair William Cameron reported that the extended contract includes a 3 percent cost-of-living increase in the second year and more specific guidelines for dismissal or disciplinary action. 

Phillips was selected out of two other applicants for the position in May. Former Superintendent Joseph Curtis retired at the end of the school year after more than 30 years with the district. 

The committee also approved an employment contract with Assistant Superintendent for CTE and Student Support Tammy Gage that runs through June 30, 2031. Cameron reported that there is an adjustment to the contract's first-year salary to account for new "substantive" responsibilities, and the last three years of the contract's pay are open to negotiation. 

The middle school restructuring, which was given the green light later that night, and the proposal to rebuild and consolidate Crosby Elementary School and Conte Community School on West Street, have been immediate action items in Phillips' tenure. 

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