PITTSFIELD, Mass. — The Berkshire Regional Transit Authority (BRTA) invites the public to participate in its 2023 Customer Survey.

 

The survey is online at www.bit.ly/brta-survey-2023. Printed survey copies will be available at BRTA's Intermodal Center located at 1 Columbus Avenue, Pittsfield and by request. 

 

The deadline for all responses is Wednesday, Jan. 31, 2024, at 11:59 pm.

 

Survey questions include topics such as current and future bus services, the transit vehicle fleet, express

or regional connection services, demand response services, as well as general customer service expectations and experiences. 

 

Survey answers will help guide BRTA's decision-making processes as the region continues to recover from the pandemic.

 

As a token of appreciation for completing the survey, BRTA will be raffling away $25 gift cards and 7- Day bus passes weekly through Jan 31. A valid email address is required to enter into the raffle; winners will be notified by email. Only one entry per email address. An email address is not required to otherwise, complete the survey.