SVHC Offers Tool for Sending Meals to Front-Line Staff

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BENNINGTON, Vt. — As the COVID-19 pandemic continues to challenge the community and front line clinical teams and employees at Southwestern Vermont Healthcare (SVHC), the SVHC Foundation has heard many requests from members of the public regarding how they can help. 
 
In response to this outpouring of concern, the SVHC Foundation has redeployed the Meal Train as a way citizens can show their support. Interested supporters can visit https://mealtrain.com/v1w8yz to purchase a meal for as few as two staff members or as many as 30.
 
"This program was such a success when we launched it in the spring of 2020, and it had a tremendous impact on the morale of our staff," said Leslie Keefe, vice president for Corporate Development. "Today, our physicians, providers, nurses, and employees are working harder than ever and often under extreme conditions, so we wanted to once again make this program available as a way for the community to show their gratitude."
 
Numerous restaurants in the SVHC service area are participating. Visitors to the Meal Train website volunteer to purchase a meal for a particular department electronically and call the restaurant to order the food to be delivered.
 
The program is being marketed in part through a partnership with the Southwestern Vermont Chamber of Commerce. All restaurants will make no-contact deliveries to the hospital and the COVID Resource Center in Bennington, and the regional campuses throughout the SVHC service area. A designated staff member will come outside to receive the delivery, so no restaurant personnel need enter the buildings. Donors of meals are not permitted to deliver meals to the recipient locations themselves. Instructions on the Meal Train site offer a list of participating restaurants but donors can choose restaurants that are not listed, especially for the regional campuses.
 
"Our healthcare professionals will be uplifted to witness how much the community appreciates them," Keefe said. "This program will have a tangible and meaningful impact while also supporting our local restaurants. On behalf of the SVHC family, we are deeply grateful for the support."

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SVMC Primary Care Offices Recognized for Patient-Centered Care

BENNINGTON, Vt. — Five primary care sites of Southwestern Vermont Medical Center (SVMC), a member of Dartmouth Health, have achieved national recognition for providing personalized, effective, and efficient care.
 
The following medical practices, located in Vermont, have been re-designated as Patient Centered Medical Homes (PCMH) by the National Committee for Quality Assurance (NCQA):
  • SVMC Northshire Campus
  • Deerfield Valley Health Center
  • Pownal Campus
  • SVMC Internal Medicine
  • SVMC Pediatrics
The national designation recognizes SVMC's practice sites for providing comprehensive care and follow-up, in addition to a number of preventative and wellness screenings.
 
"Each of SVMC's practice sites follow a stringent set of guidelines that allows our staff to meet the criteria and ensures our providers, clinical and support staff give every primary care patient the care and follow-up they need, as well as options and appropriate screenings for a multitude of concerns," said Tina Gallant, CMPE, director of SVMC's Primary Care Medical Practices. "It's also a testament to the importance of our Community Health Team members who provide our patients with nurse case management, certified diabetic education and mental health and social services."
 
According to NCQA, research shows that PCMHs improve quality and the patient experience, and increase staff satisfaction—while reducing health care costs. The PCMH program identifies practices that promote partnerships between individual patients and their personal clinicians. A team of doctors, nurses, and other allied health providers oversees each patient's care, ensuring health needs are coordinated across the health care system.
 
Practices must resubmit for consideration every year. SVMC's Twin Rivers Medical office, located in New York, falls under a different evaluation system, separate from the NCQA guidelines.
 
"National recognition as a Patient Centered Medical Home is an outstanding accomplishment by the staff, doctors, and advanced practice providers at our primary care practices," said Trey Dobson, MD, SVMC Chief Medical Officer and Vice President of Clinical Services. "As we continue to focus on primary care provider recruitment and expanding access to our rural communities, this and similar awards demonstrate SVMC's commitment to exceptional health care."
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