NORTH ADAMS, Mass. — Dunkin' Donuts celebrated its reopening after undergoing a recent remodel by presenting the Al Nelson Friendship Center Food Pantry with a $3,000 donation.
"We are very thankful for Dunkin' Donuts for the very generous donation," the center's Board President Lois Daunis said Thursday morning after accepting the award. "Our numbers have increased dramatically this year; the $3,000 will go directly to the purchase of extra food."
Before the Dunkin' Donuts leadership team presented the check, Mayor Jennifer Macksey cut the ribbon marking the official reopening of the longtime Union Street location.
Vice President of Operations Dave Hoelscher said the North Adams Dunkin' Donuts had been in line for a remodel that would modernize the space to better serve its customers.
"It just has a new look. It is the goal to get all of them done across the country," he said. "This one was due. It is like a Pez Dispenser. Next one pops up, and we do it."
He said the new, more open floor plan now features digital boards for easier ordering. The doughnuts have also been moved to the front, and a new tap system has been installed.
"So rather than being at ambient temperature, if you're an ice tea drinker like I am, it comes out nice and cold already," he said. "It doesn't melt all the ice down. Same thing with iced coffee so it has a stronger bolder coffee taste."
He said the remodel also better accommodates online orders and deliveries with an organized self-service station.
"No one had delivery when we built all of these 10 to 15 years ago," Hoelscher said. "Now it is organized and you can come in and find what you ordered. There are a lot of little improvements you may not notice but they make a big difference."
The doughnut chain has operated at the corner of Union and Eagle streets since 1970, back when 52 varieties of doughnuts were made fresh and customers could sit at a diner-style counter. It had been open 24 hours a day, seven days a week for decades but in recent years switched to 4 a.m. to 7 p.m.
There were giveaways throughout the morning, and North Adams residents and passersby didn't miss a beat. Throughout the morning, a steady stream of customers passed through the building, ordering and utilizing the new amenities with ease.
If you would like to contribute information on this article, contact us at info@iberkshires.com.
Your Comments
iBerkshires.com welcomes critical, respectful dialogue. Name-calling, personal attacks, libel, slander or foul language is not allowed. All comments are reviewed before posting and will be deleted or edited as necessary.
No Comments
Weekend Outlook: Baby Animals, Fundraisers, and More
By Sabrina DammsiBerkshires Staff
There are several events this weekend to help you recharge from your week, including "Baby Animals," fundraisers, live music, and more.
Editor's Pick
Baby Animals
Hancock Shaker Village, Pittsfield
Saturday, April 12, through Sunday, May 4.
The birds are chirping. The grass is getting greener, and signs of spring are showing — what better way to celebrate that than visiting the baby animals at Hancock Shaker Village.
The village's baby animal festival begins this weekend from 11 until 4. Meet the farm's newest editions including lambs, kids, piglets, calves, and chicks.
Festivalgoers can partake in daily events and activities including daily talks about the farm and the Shakers, craft demonstrations, and more.
School officials say the fiscal 2026 budget is up by less than one percent — if they didn't have to carry nearly $200,000 for retirements and FICA. click for more
Nearly 70 residents attended a presentation on Saturday morning on how to stitch back together the asphalt desert created by the Central Artery project. click for more
This month, students highlighted the company Sheds-N-Stuff in Cheshire, showcasing its array of merchandise and services, including selling, delivering, and assembling its products.
click for more