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One important protocol that has been implemented is that all patients should arrive to the hospital or clinic with their own cloth face covering and it must be worn for the entire duration of their visit.

Southwestern Vermont Health Care Resumes Elective Procedures

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BENNINGTON, Vt. — Southwestern Vermont Health Care's outpatient surgeries and diagnostic services, like those for imaging and laboratory work, have resumed in full with enhanced safety protocols after Gov. Phil Scott announced May 4 that hospitals could resume these services.

In early March, the governor directed health systems to put on hold non-urgent appointments and procedures as Vermont prepared for, and responded to, COVID-19. 

One important protocol that has been implemented is that all patients should arrive to the hospital or clinic with their own cloth face covering and it must be worn for the entire duration of their visit.

"SVHC has always maintained the highest standards in terms of safety, quality, and cleanliness, and immediately adopted the Centers for Disease Control and Prevention's recommendations for COVID-19," said Thomas A. Dee, SVMC's president and CEO. "We are now eager to resume providing care for all of our patients' health needs."

Even with suspending elective surgical procedures in early March and focusing on the COVID-19 crisis, SVHC continued to provide safe, high-quality care for patients requiring urgent and emergent surgical interventions. Additionally, the health system's emergency department, ExpressCare and most of its specialty practices consistently remained open during the pandemic. Many practices continued to see patients through enhanced telemedicine appointments. And, the hospital's Women's and Children's Department welcomed 40 babies during the month of April.

"Our utmost priority is to keep our patients, providers and staff safe. Patients whose procedures were postponed should feel comfortable to come to the hospital to receive care," said Dr. Trey Dobson, SVMC’s chief medical officer. "With all of the precautions and protocols instituted, the hospital is likely our community’s safest public space."

Patients will questions about how to resume or initiate elective care should call their primary care provider or the specialist directly. For a list of providers, visit the website. To reschedule a procedure that was canceled, call 802-447-5541.

Patients with cough or shortness of breath or any two of the following — fever, chills, muscle pain, headache, sore throat, or new loss of taste or smell — should contact their primary care provider or the COVID-19 Informational Hotline at 802-440-8844 before arriving to either their provider’s office or the hospital. For a detailed list of safety protocols, frequently asked questions, visitor guidelines, and COVID-19 information, visit the website.


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SVMC Primary Care Offices Recognized for Patient-Centered Care

BENNINGTON, Vt. — Five primary care sites of Southwestern Vermont Medical Center (SVMC), a member of Dartmouth Health, have achieved national recognition for providing personalized, effective, and efficient care.
 
The following medical practices, located in Vermont, have been re-designated as Patient Centered Medical Homes (PCMH) by the National Committee for Quality Assurance (NCQA):
  • SVMC Northshire Campus
  • Deerfield Valley Health Center
  • Pownal Campus
  • SVMC Internal Medicine
  • SVMC Pediatrics
The national designation recognizes SVMC's practice sites for providing comprehensive care and follow-up, in addition to a number of preventative and wellness screenings.
 
"Each of SVMC's practice sites follow a stringent set of guidelines that allows our staff to meet the criteria and ensures our providers, clinical and support staff give every primary care patient the care and follow-up they need, as well as options and appropriate screenings for a multitude of concerns," said Tina Gallant, CMPE, director of SVMC's Primary Care Medical Practices. "It's also a testament to the importance of our Community Health Team members who provide our patients with nurse case management, certified diabetic education and mental health and social services."
 
According to NCQA, research shows that PCMHs improve quality and the patient experience, and increase staff satisfaction—while reducing health care costs. The PCMH program identifies practices that promote partnerships between individual patients and their personal clinicians. A team of doctors, nurses, and other allied health providers oversees each patient's care, ensuring health needs are coordinated across the health care system.
 
Practices must resubmit for consideration every year. SVMC's Twin Rivers Medical office, located in New York, falls under a different evaluation system, separate from the NCQA guidelines.
 
"National recognition as a Patient Centered Medical Home is an outstanding accomplishment by the staff, doctors, and advanced practice providers at our primary care practices," said Trey Dobson, MD, SVMC Chief Medical Officer and Vice President of Clinical Services. "As we continue to focus on primary care provider recruitment and expanding access to our rural communities, this and similar awards demonstrate SVMC's commitment to exceptional health care."
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