Fairview Honored Nationally

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GREAT BARRINGTON, Mass. — Fairview Hospital announced that it has been recognized as a 2023 Outstanding Patient Experience Award recipient. 
 
This distinction places Fairview Hospital among the top 10 percent of hospitals nationwide for patient experience, according to Healthgrades, the leading marketplace that connects people with the right doctor and hospital.  Fairview Hospital has received the Outstanding Patient Experience Award for 11 years in a row (2013-2023).
 
"Fairview Hospital consistently provides exceptional care to the Southern Berkshire community," said Darlene Rodowicz, President and CEO of Berkshire Health Systems. "We could not be more proud of the providers and staff at Fairview who put their patients first day in and day out. This recognition is well-deserved."
 
For this annual analysis, Healthgrades evaluated 3,138 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from January 2021 through December 2021. Of those hospitals evaluated, 419 hospitals outperformed their peers—based on their patients' responses—to achieve this award.
 
"Fairview is honored to receive the Healthgrades award, and we consider the opportunity to service our patients and their families as a privilege," reflects Anthony J. Rinaldi, Jr, Executive Vice President.  "Our organization can achieve no higher form of validation that to be recognized by those we care for."
 
Healthgrades evaluates performance by applying a scoring methodology to ten patient experience measures, using data collected from HCAHPS survey of the hospital's own patients. Survey questions focus on patients' perspectives of their care in the hospital, from cleanliness and noise levels in patient rooms to medication explanations and hospital staff responsiveness to patients' needs. The measures also include whether a patient would recommend the hospital to friends or family and their overall rating of the hospital.
 
"We are fortunate to have such dedicated employees, medical staff, and a management team that first, cares for one another, and collaboratively offer a level of patient-centered care that provides high clinical quality and exceptional patient satisfaction," said Doreen Hutchinson, RN, Vice President of Operations and Patient Care at Fairview.
 
"We applaud all recipients of the Healthgrades 2023 Outstanding Patient Experience Award for putting patient experience front and center within their organizations," said Brad Bowman, MD, Chief Medical Officer and Head of Data Science at Healthgrades. "We commend these hospitals for their ongoing commitment to prioritizing an exceptional patient experience, while ensuring the health and safety of their patients."
 
Consumers can visit healthgrades.com for more information on how Healthgrades measures hospital quality and access the complete methodology here. An easy-to-understand overview of Healthgrades' complete patient experience methodology is also available here.

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Lee Celebrates Kickoff of New Public Safety Building with Demo

By Breanna SteeleiBerkshires Staff

The new complex to be built on this site will hold the Fire, Police and EMS. 

LEE, Mass. — Town officials celebrated the start of a new public safety building on Tuesday by demolishing the Airoldi building and former Department of Public Works building.

"We're starting to take down the Airoldi building, which served as a municipal office building for the last few decades, we've had Tri-Town Health here some of our state representatives had have offices here, the DPW, we've had elections in this building and also was a former ambulance garage," Town Administrator Christopher Brittain said. "So, it served a number of purposes over the years."

The nearby Quonset hut that used to house the DPW is also expected to be taken down, clearing the property for a 37,661-square-foot building that will house the Police and Fire departments, and emergency medical services.

Brittain said this is a historic event for the town.

"This will kind of mark the first real work being done," he said. "We've been in the planning stages for almost two years between town meetings and bonds and things that we had to do and votes and now we are actually starting to see some things happening."

In 2023, voters endorsed nearly $37 million in borrowing, which included the purchase of property and relocating the DPW, during a special town meeting. The facility's cost is estimated to fall below $35 million and back in October the town received $1 million in federal funding toward construction.

Brittain said many factors went into the decision for a public safety building as the fire station building is too small and not up to today's standards.

"We're working right now out of three buildings, we're going to reduce that to two. The two up here on Main Street, the first one we occupied in 1911, it was built for two horse-drawn pieces of apparatus, we currently have four motorized pieces of apparatus in it and we're crammed in there like sardines," Fire Chief Ryan Brown said.

"The efficiency of operation is definitely impacted negatively. Our offices are in the building next door so we're not in the same building as our equipment, but we make it work."

The fire station, built in 1912, was found to be structurally unsound and inadequate to support modern-day equipment and the 1,600 square-foot police station falls significantly short of the 10,960 square feet of space that is required to accommodate the force.

The police building is located at 32 Main St., the same building as Town Hall.

"We're working out of such an antiquated facility that's on multiple floors from a best practice standpoint. It's very difficult to serve our community and it's just not efficient and there's liability issues there's safety issues and that's what we currently have," said Police Chief Craig DeSantis.

"It's hopefully going to accommodate future growth for these departments for 20 or more years into the future which is exciting," said Select Board member Sean Regnier. "This is an area of town that something needed to happen to improve it. It's right on the river, sort of off Main Street … and it's something that's going to be front and center in town to show off our public safety."

Regnier said the board has identified that the facilities were lacking a lot when he was first elected in 2020.

"So this is really kind of a kickoff of the process," he said.

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