WILLIAMSTOWN, Mass. — Berkshire Livery is seeking to fill in the area's transportation gap and to meet the needs of its patrons with kindness and compassion.

 

The livery service, which provides transportation by appointment across Berkshire County and beyond, is owned by Marlene Champagne and operated by managers Lisa Donovan and Tanya Cravish.

 

Donovan and Cravish have been in the transportation industry for several years and, while working for other companies, have noticed and heard from their customers that there are many gaps in reliable, compassionate, and accessible transportation services in the region. 

 

"One of the biggest complaints is that people aren't personable in the industry. So, there's a lot of need for senior transportation, as well as other organizations in the area that are supporting women and children and trying to get them help to get to their needs, essentially," Donovan said. 

 

"We are partnering and wanting to partner with people, entities that help other people. One of our goals is to provide community support that goes beyond just being a livery company, a transportation company. These are people with feelings and needs, and if we can help them become successful in whatever they're trying to do and meeting their goals, that's our goal."

 

The business aims to meet these unmet needs through expansion, personalized customer service, and community partnerships. 

 

They have several ideas about how it can eventually expand into every form of transportation, including school, medical, and tourism services.