SVHC Announces DAISY Award Winner

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BENNINGTON, Vt. — Brittany Felton, RN, a Medical/Surgical nurse, was the May recipient of the DAISY Award for Extraordinary Nurses at Southwestern Vermont Health Care (SVHC).
 
"Patients appreciate Brittany's motivational spirit and her extraordinary attention to their unique needs," said Pamela Duchene, PhD, APRN, SVHC's chief nursing officer and vice president for Patient Care Services. "As one family member put it, she helps patients feel more like themselves."
 
Duchene gave the award during a surprise presentation on 2 West at Southwestern Vermont Medical Center (SVMC) on the afternoon of Wednesday, May 11, 2022.
 
Felton received three nominations from patients.
 
One nominator wrote, "Brittany took time to really explain what I must do. She really encouraged me to work hard to get better. She pushed me to … focus on my recovery … She was a great cheerleader."
 
In another nomination, the patient's spouse described Brittany's genuine compassion and her willingness to listen, including how she talked the patient through the anxiety of her diagnosis and comforted her feelings about being away from her family during the weeks of her hospital stay.
 
"I was very glad to see her training a nursing student on one of [my wife's] last days [in the hospital]," the patient's spouse wrote.  "They picked the exact right person for training."
 
After having received the award, Felton said, "I feel overwhelmed. The love and support I get from SVMC has made me the nurse that I am today, and it's an amazing feeling to be recognized for it. Each of the patients who nominated me have a special place in my heart."
 
Felton holds an associate's in nursing from Vermont Tech. She has worked as an RN at SVMC for 6 years. Previously, she worked as an licensed practical nurse in a private-care capacity.   
 
The DAISY Award is part of a national merit-based recognition program established by the DAISY Foundation. It celebrates nurses' education, training, and skill. Nominations can be submitted by patients, families, physicians, and colleagues. All nominations are blinded, so that they are anonymous before being reviewed by a selection committee. One nurse is then chosen as the DAISY Award winner. DAISY Awards are presented on a regular basis, usually bi-monthly or quarterly.

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SVMC Primary Care Offices Recognized for Patient-Centered Care

BENNINGTON, Vt. — Five primary care sites of Southwestern Vermont Medical Center (SVMC), a member of Dartmouth Health, have achieved national recognition for providing personalized, effective, and efficient care.
 
The following medical practices, located in Vermont, have been re-designated as Patient Centered Medical Homes (PCMH) by the National Committee for Quality Assurance (NCQA):
  • SVMC Northshire Campus
  • Deerfield Valley Health Center
  • Pownal Campus
  • SVMC Internal Medicine
  • SVMC Pediatrics
The national designation recognizes SVMC's practice sites for providing comprehensive care and follow-up, in addition to a number of preventative and wellness screenings.
 
"Each of SVMC's practice sites follow a stringent set of guidelines that allows our staff to meet the criteria and ensures our providers, clinical and support staff give every primary care patient the care and follow-up they need, as well as options and appropriate screenings for a multitude of concerns," said Tina Gallant, CMPE, director of SVMC's Primary Care Medical Practices. "It's also a testament to the importance of our Community Health Team members who provide our patients with nurse case management, certified diabetic education and mental health and social services."
 
According to NCQA, research shows that PCMHs improve quality and the patient experience, and increase staff satisfaction—while reducing health care costs. The PCMH program identifies practices that promote partnerships between individual patients and their personal clinicians. A team of doctors, nurses, and other allied health providers oversees each patient's care, ensuring health needs are coordinated across the health care system.
 
Practices must resubmit for consideration every year. SVMC's Twin Rivers Medical office, located in New York, falls under a different evaluation system, separate from the NCQA guidelines.
 
"National recognition as a Patient Centered Medical Home is an outstanding accomplishment by the staff, doctors, and advanced practice providers at our primary care practices," said Trey Dobson, MD, SVMC Chief Medical Officer and Vice President of Clinical Services. "As we continue to focus on primary care provider recruitment and expanding access to our rural communities, this and similar awards demonstrate SVMC's commitment to exceptional health care."
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