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Southwestern Vermont Medical Center Restricts Visitors

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BENNINGTON, Vt. — Southwestern Vermont Medical Center is restricting visitor access starting Monday, Nov. 2, because of the recent surge in cases in COVID-19 in New England. 
 
To mitigate the spread of the novel coronavirus, visitation hours will be 4 to 7 p.m. and patients will be limited to one visitor at a time. Additionally, the time per visit will also be limited to 30 minutes per individual.
 
"We know that family and friends are an important part of patients’ recovery from illness, injury, or surgery," said Dr. Trey Dobson, SVMC's chief medical officer. "This policy is as open as it can be while still allowing us to adequately protect our patients, staff, and visitors."
 
The policy has one exception: patients nearing the end of life may have up to two visitors at a time.
 
The policy for outpatient care has not changed since initial restrictions were implemented in early March to decrease the effects of COVID-19.
 
Adult outpatients should attend appointments alone, unless they need physical or cognitive support. Outpatients who need a caregiver may bring one, provided that person is symptom-free.
 
• Prenatal appointments may be attended by both the patient and one caregiver. Others, including children of expectant families, should not attend appointments.
 
• Pediatric patients in the outpatient setting may have one adult caregiver with them.
 
• Visitation to the Emergency Department is limited to one individual.
 
Both inpatients and outpatients who would benefit from additional support during a visit or stay should request the use of technology to bring important family and friends virtually into exam and hospital rooms.
 
• Everyone — patients, caregivers, and visitors — is required to stop at the check-in desk located near the hospital and Medical Office Building entrances.
 
• All are expected to arrive wearing a mask or face covering. Those who do not have a mask will be provided one. All masks must be worn for the entire duration of the visit. Those who do not comply will be asked to leave the premises.
 
• Patients who are symptomatic or have been exposed to a confirmed case of COVID-19 will be provided with a medical-grade facemask.
 
• Caregivers and visitors with symptoms of any kind and those who have had contact with someone positive for or suspected of having COVID-19 are not permitted at this time.
 
All non-staff persons entering an SVMC building will be given a sticker marked with the date and department they are visiting and are asked to keep the sticker visible and remain in the area of service for the entire time they are in the building.
 
Everyone is expected to sanitize their hands upon entry and exit from the building, units, and patient rooms.
 
"SVHC has provided safe, high-quality care throughout the pandemic," said Thomas A. Dee, Southwestern Vermont Health Care's president and CEO. "We are open and ready to provide all of our services, and we are doing so safely and as comfortably as possible."
 
Patients with cough or shortness of breath or any two of the following — fever, chills, muscle pain, headache, sore throat, or new loss of taste or smell — should contact their primary-care provider or the COVID-19 Informational Hotline at 802-440-8844 before arriving to either their provider’s office or the hospital. 
 
For a detailed list of safety protocols, frequently asked questions, visitor guidelines, and COVID-19 information, visit svhealthcare.org.

 


Tags: COVID-19,   SVMC,   


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SVMC Primary Care Offices Recognized for Patient-Centered Care

BENNINGTON, Vt. — Five primary care sites of Southwestern Vermont Medical Center (SVMC), a member of Dartmouth Health, have achieved national recognition for providing personalized, effective, and efficient care.
 
The following medical practices, located in Vermont, have been re-designated as Patient Centered Medical Homes (PCMH) by the National Committee for Quality Assurance (NCQA):
  • SVMC Northshire Campus
  • Deerfield Valley Health Center
  • Pownal Campus
  • SVMC Internal Medicine
  • SVMC Pediatrics
The national designation recognizes SVMC's practice sites for providing comprehensive care and follow-up, in addition to a number of preventative and wellness screenings.
 
"Each of SVMC's practice sites follow a stringent set of guidelines that allows our staff to meet the criteria and ensures our providers, clinical and support staff give every primary care patient the care and follow-up they need, as well as options and appropriate screenings for a multitude of concerns," said Tina Gallant, CMPE, director of SVMC's Primary Care Medical Practices. "It's also a testament to the importance of our Community Health Team members who provide our patients with nurse case management, certified diabetic education and mental health and social services."
 
According to NCQA, research shows that PCMHs improve quality and the patient experience, and increase staff satisfaction—while reducing health care costs. The PCMH program identifies practices that promote partnerships between individual patients and their personal clinicians. A team of doctors, nurses, and other allied health providers oversees each patient's care, ensuring health needs are coordinated across the health care system.
 
Practices must resubmit for consideration every year. SVMC's Twin Rivers Medical office, located in New York, falls under a different evaluation system, separate from the NCQA guidelines.
 
"National recognition as a Patient Centered Medical Home is an outstanding accomplishment by the staff, doctors, and advanced practice providers at our primary care practices," said Trey Dobson, MD, SVMC Chief Medical Officer and Vice President of Clinical Services. "As we continue to focus on primary care provider recruitment and expanding access to our rural communities, this and similar awards demonstrate SVMC's commitment to exceptional health care."
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