Fairview Hospital Receives the 2024 Women's Choice Award

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GREAT BARRINGTON, Mass. —  Fairview Hospital, an award-winning Critical Access Hospital of Berkshire Health Systems, has been named one of America's 100 Best Hospitals for Patient Experience by the Women's Choice Award.  
 
The award signifies that Fairview Hospital has been ranked within the top 100 hospitals of similar size.
 
According to the Women's Choice Award, "the Agency for Healthcare Research and Quality indicates good patient experience positively correlates to disease management, adherence to treatment plans and health outcomes. Providing good patient experience is also good for business as it results in greater employee morale and satisfaction thereby reducing turnover and helping recruit top talent. It also keeps patients loyal and happy and less likely to change providers or systems again helping the bottom line."
 
Women's Choice also said, "With a strong correlation between providing good patient experience throughout her journey and improved clinical quality measures including increased HCAHPS scores makes the investment a win-win for all.  According to a survey of healthcare consumers, 82 percent of consumers would switch their healthcare provider as the result of a bad experience.  And 86 percent of women would travel up to 50 miles for a hospital that was rated best inpatient experience."
 
"Fairview Hospital has a long and proud history of providing outstanding patient care," said Anthony Scibelli, System Vice President and Chief Operating Officer of Fairview Hospital. "The South Berkshire community can be justifiably proud of the commitment to excellence that Fairview's providers and staff exhibit every day for every patient."
 
The methodology used to select Fairview Hospital as one of the 100 Best Hospitals for Patient Experience is unique in that it evaluates specific Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey results along with primary research about women's healthcare preferences.
 
The Women's Choice Award collects the data for the following HCAHPS survey measures and uses a weighted average to award the best hospitals for patient experience. Fairview Hospital is one of a total of 100 award recipients representing the hospitals [under 25 beds] that have met the highest standards for patient experience in the U.S. by the Women's Choice Award, which ranks based on: 
  • Effective communication with nurses and doctors
  • Responsiveness to requests for help
  • Providing patient recovery information
  • Explanation about medications before being administered
  • Bathroom and room cleanliness
  • Peacefulness of room at night
  • Patient recommendation rating
"By raising your standards to meet the highest expectations – which studies show tend to be held by women – you're giving everyone the best you have to offer.  The Women's Choice Award is so much more than an award. As one of America's Best Hospitals for Patient Experience, your entire hospital and all of your service lines are lifted up for the exceptional experience you provide – not only for women but for all patients. What a great achievement!" said Delia Passi, founder and CEO of the Women's Choice Award.  "To help women simplify their choices, the 100 Best Hospitals for Patient Experience are awarded because they excel in the patient's willingness to recommend, as well as doctor communications, staff help, cleanliness, providing recovery information, explanation of medications, communication by nurses and peacefulness of the room at night."
 

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Lee Celebrates Kickoff of New Public Safety Building with Demo

By Breanna SteeleiBerkshires Staff

The new complex to be built on this site will hold the Fire, Police and EMS. 

LEE, Mass. — Town officials celebrated the start of a new public safety building on Tuesday by demolishing the Airoldi building and former Department of Public Works building.

"We're starting to take down the Airoldi building, which served as a municipal office building for the last few decades, we've had Tri-Town Health here some of our state representatives had have offices here, the DPW, we've had elections in this building and also was a former ambulance garage," Town Administrator Christopher Brittain said. "So, it served a number of purposes over the years."

The nearby Quonset hut that used to house the DPW is also expected to be taken down, clearing the property for a 37,661-square-foot building that will house the Police and Fire departments, and emergency medical services.

Brittain said this is a historic event for the town.

"This will kind of mark the first real work being done," he said. "We've been in the planning stages for almost two years between town meetings and bonds and things that we had to do and votes and now we are actually starting to see some things happening."

In 2023, voters endorsed nearly $37 million in borrowing, which included the purchase of property and relocating the DPW, during a special town meeting. The facility's cost is estimated to fall below $35 million and back in October the town received $1 million in federal funding toward construction.

Brittain said many factors went into the decision for a public safety building as the fire station building is too small and not up to today's standards.

"We're working right now out of three buildings, we're going to reduce that to two. The two up here on Main Street, the first one we occupied in 1911, it was built for two horse-drawn pieces of apparatus, we currently have four motorized pieces of apparatus in it and we're crammed in there like sardines," Fire Chief Ryan Brown said.

"The efficiency of operation is definitely impacted negatively. Our offices are in the building next door so we're not in the same building as our equipment, but we make it work."

The fire station, built in 1912, was found to be structurally unsound and inadequate to support modern-day equipment and the 1,600 square-foot police station falls significantly short of the 10,960 square feet of space that is required to accommodate the force.

The police building is located at 32 Main St., the same building as Town Hall.

"We're working out of such an antiquated facility that's on multiple floors from a best practice standpoint. It's very difficult to serve our community and it's just not efficient and there's liability issues there's safety issues and that's what we currently have," said Police Chief Craig DeSantis.

"It's hopefully going to accommodate future growth for these departments for 20 or more years into the future which is exciting," said Select Board member Sean Regnier. "This is an area of town that something needed to happen to improve it. It's right on the river, sort of off Main Street … and it's something that's going to be front and center in town to show off our public safety."

Regnier said the board has identified that the facilities were lacking a lot when he was first elected in 2020.

"So this is really kind of a kickoff of the process," he said.

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