PITTSFIELD, Mass. — Greylock Federal Credit Union is moving some of its back-office operations to a collaborative network but says customers shouldn't see any difference. 

 

This is expected to affect a percentage of employees over the next two years. 

 

"This is a group of credit unions sharing operational resources," said President and CEO John Bissell on Tuesday, adding these include informational technology, areas of lending and quality that are more "business to business" aspects of the credit union's operations. 

 

Greylock will join with three other credit unions in what is called a credit union service organization, or CUSO, which will allow more resources for collaboration and problem-solving. 

 

"I expect that number will grow in the years to come and this CUSO has been operating for 10 years," Bissell said. "We could see it growing to eight."

 

It doesn't mean the credit union is closing or merging with any other entity, he stressed.

 

"The intention is that we want to stay independent," he continued, and by sharing some costs, "over the years, we can invest more into enhancing the member experience. ...