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Dr. Michael McHugh said Lou Ann Quinn's photo will serve as a reminder of how much she has done for North Adams Regional Hospital and BMC North.
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Education specialist Eileen Rockefeller says Quinn had always advocated for her staff.
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The small gathering was held in the North Adams emergency room.

BMC North Adams Campus Honors Retired Director

By Jack GuerinoiBerkshires Staff
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Lou Ann Quinn, who was described as a perfectionist, noticed that her plaque was slightly off-kilter.
 
NORTH ADAMS, Mass. — Berkshire Medical Center colleagues took a moment in the emergency room to honor Lou Ann Quinn and her 47-year career caring for North County.
 
Quinn, a registered nurse and director of operations for the North Adams Campus, recently retired but visited the hospital Monday as friends and colleagues unveiled a plaque memorializing her permanently in the emergency room.
 
"You have been incredibly important to each of us at the hospital here and now, when anyone shows up, they will always see you and know that you were such a big part of everything," said Dr. Michael McHugh, Emergency Department chairman. 
 
Quinn started working at the then-North Adams Regional Hospital in the 1970s. According to her colleagues, she was the steady hand that guided the North Adams campus through its reopening under BMC after the hospital closed in 2014.
 
"There is definitely a hole that is going to be hard to fill that's for sure," said Jennifer Dowling, operational manager of the emergency room and medical/surgical inpatient care. "She was a one-woman show here for nine years after the hospital closed … she did everything."
 
At the gathering, education specialist Eileen Rockefeller reflected on her many years working with Quinn and lauded her leadership, adding it was one of the main reasons the North Adams Campus has come so far.
 
"You have been a rock to this place, for the satellite [emergency facility], the North Adams Regional, and for me," she said. "The satellite's success is due to you. You did everything you could for this community, the patients, and your staff. You backed them up, all of them."
 
Quinn, who retired in September, unwrapped the plaque that was placed next to her photo. Known for her uncompromising attention to detail, she adjusted the slightly crooked plaque and then thanked her North Adams Campus family.
 
"This has meant everything to me. As you all know, I raised my child right within these walls," she said. "This is my family. These folks have embraced me. EMS has been a constant source of support, and my ED leadership team couldn't be better even though they are a campus away sometimes." 
 
She said she leaves the soon-to-reopen hospital in good hands and is happy to help in the transition.
 
"It means so much to me to be able to hand it off … and it is part of my legacy," she said. "I want to be here to support you all."
 
She added that she is enjoying retirement. 
 
"Retirement has been wonderful," she said. "My house has never been so clean, and my grandchild has never been so visited. It is wonderful."

Tags: NARH,   recognition event,   

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2024 Year in Review: North Adams' Year of New Life to Old Institutions

By Tammy DanielsiBerkshires Staff

President and CEO Darlene Rodowicz poses in one of the new patient rooms on 2 North at North Adams Regional Hospital.
NORTH ADAMS, Mass. — On March 28, 2014, the last of the 500 employees at North Adams Regional Hospital walked out the doors with little hope it would reopen. 
 
But in 2024, exactly 10 years to the day, North Adams Regional was revived through the efforts of local officials, BHS President and CEO Darlene Rodowicz, and U.S. Rep. Richard Neal, who was able to get the U.S. Health and Human Services to tweak regulations that had prevented NARH from gaining "rural critical access" status.
 
It was something of a miracle for North Adams and the North Berkshire region.
 
Berkshire Medical Center in Pittsfield, under the BHS umbrella, purchased the campus and affiliated systems when Northern Berkshire Healthcare declared bankruptcy and abruptly closed in 2014. NBH had been beset by falling admissions, reductions in Medicare and Medicaid payments, and investments that had gone sour leaving it more than $30 million in debt. 
 
BMC had renovated the building and added in other services, including an emergency satellite facility, over the decade. But it took one small revision to allow the hospital — and its name — to be restored: the federal government's new definition of a connecting highway made Route 7 a "secondary road" and dropped the distance maximum between hospitals for "mountainous" roads to 15 miles. 
 
"Today the historic opportunity to enhance the health and wellness of Northern Berkshire community is here. And we've been waiting for this moment for 10 years," Rodowicz said. "It is the key to keeping in line with our strategic plan which is to increase access and support coordinated countywide system of care." 
 
The public got to tour the fully refurbished 2 North, which had been sectioned off for nearly a decade in hopes of restoring patient beds; the official critical hospital designation came in August. 
 
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