GREAT BARRINGTON, Mass. — Starting April 1, MassHealth enrollees must take action within 45 days to avoid potential loss of their MassHealth insurance coverage.  

 

After a pandemic-related policy that relaxed the MassHealth coverage rules, the state is now returning to a redetermination process for its 2.3 million customers. This renewal process requires MassHealth customers to take several simple steps, which can take place online, in-person, by phone or via U.S. mail.  

 

According to MassHealth:

 

"This re-enrollment process will be the single largest health coverage transition event since the first open enrollment of the Affordable Care Act and the Medicaid expansion."

 

MassHealth is using email and text messaging to notify its enrollees about steps they must take to re-enroll. MassHealth is also sending distinctive blue envelopes to customers who must update their information. 

 

"Please don't ignore these important messages, because they are all about your health care coverage," said Octavio Hernandez, one of four insurance enrollment specialists at CHP Berkshires. "We are here to assist anyone who needs help with this re-determination process, in person or by phone."

 

MassHealth customers can complete this process online, by phone or by mail, or by seeking help from any of Berkshire County's health insurance assistance offices:

 

Anyone seeking in-person help re-enrolling may contact any of the following: 

 

CHP Berkshires Insurance Enrollment/Patient Navigator Team: Various Berkshire locations, (413) 854-2816, or email enrollment@chpberkshires.org

 

Advocacy for Access: Pittsfield, (413) 445-9480 or Great Barrington, (413) 854-9616 

 

Ecu-Health Care, North Adams (413) 663-8711 

 

Contact MassHealth directly:

 

To re-enroll online: http://www.mahix.org/individual

 

By phone: (800) 841-2900 

 

Fax submission:  (857) 323-8300 

 

MassHealth will be contacting its enrollees on a rolling basis, and renewals may take place over 12 months, from April 2023 to April 2024. Some customers will be automatically renewed, but anyone with a blue envelope must proactively re-enroll.

 

In Berkshire County, MassHealth is administered by the Berkshire Fallon Health Collaborative, which provides coverage to approximately 25,000 customers in the Berkshires.